About SimpleSwap
SimpleSwap is a self-custodial multi-source swap aggregator built for fast wallet-to-wallet crypto exchanges. It helps you swap crypto without signing up, managing an order book, or comparing rates across multiple platforms manually.
SimpleSwap exchange aggregates liquidity from 20+ CEX and DEX providers and supports 2,800+ cryptocurrencies with 3.2M+ trading pairs available.
The platform offers both fixed and floating rates, so you can choose between rate certainty and real-time market pricing.
SimpleSwap is available on desktop, iOS, and Android.
Our support team is ready to help you through every step of the exchange process 24/7.
You choose the crypto you want to send and the crypto you want to receive, enter your wallet address, and send the deposit from your own wallet.
After the transaction is confirmed on the blockchain, SimpleSwap routes the exchange through its provider network and sends the swapped asset directly to your receiving wallet.
You do not need to sign up, trade through an order book, or compare rates across multiple platforms manually. SimpleSwap handles the routing under the hood.
SimpleSwap crypto exchange has been operating since 2018 and has processed 20M+ swaps across different market cycles.
For most crypto-to-crypto exchanges, you do not need to create an account or keep funds on the platform after the transaction is complete. Each swap is processed as a separate transaction, and you can track its status with a unique exchange ID.
SimpleSwap is also trusted by thousands of crypto partners and wallet products, including Exodus, Tangem, Cake Wallet, and Tonkeeper. The SimpleSwap mobile apps have reached 100,000+ installs across iOS and Android.
If you need help during the exchange process, 24/7 human support is available via live chat on the website and in the app.
You can also check customer reviews on Trustpilot to see real user experiences with SimpleSwap.
Yes. You can use SimpleSwap even if you do not speak English.
The SimpleSwap website is available in 10 languages, and the mobile app is available in 6 languages. You can choose the language that is most convenient for you and change it anytime.
Cryptocurrency transactions
A cryptocurrency wallet address is a unique address used to send or receive crypto.
A crypto wallet is where you store and manage your funds, while a wallet address is the blockchain destination linked to that wallet.
Think of it as a blockchain destination, similar to an account number for a specific coin and network. If someone sends crypto to you, they need your wallet address. If you make a swap on SimpleSwap, you enter the address where you want to receive the exchanged asset.
Important: the address must match both the coin and the network. For example, USDT can exist on TRX, ETH, BSC, Solana, and other networks. Sending crypto to the wrong address or network may lead to a permanent loss of funds.
To get a wallet address, open a crypto wallet that supports the asset and network you want to receive.
Usually, each coin has an official wallet or a list of recommended wallets. You can also use a trusted multi-currency wallet. Choose the coin and network, then copy the receiving address from your wallet.
Some assets also require a MEMO, Destination Tag, Payment ID, or Extra ID. If your wallet shows one, copy it together with the address.
Before using the address on SimpleSwap, check three things: the asset, the network, and any required extra ID. Avoid unverified wallet apps or websites, as they may put your funds at risk.
The recipient’s address is the wallet address where the exchanged crypto will be sent after the swap.
For example, if you exchange BTC to ETH, the recipient’s address is your ETH address. If you exchange USDT on the TRX network, the recipient’s address must support USDT TRC20.
Each cryptocurrency and network may have its own address format. Always copy the address directly from your wallet and check the coin and network before starting the exchange. SimpleSwap cannot reverse a confirmed blockchain transaction sent to the wrong address.
A MEMO, Destination Tag, Payment ID, Message, or Extra ID is an additional identifier used by some coins, wallets, and services.
Some platforms use one shared wallet address for many users. In that case, the MEMO or tag tells the platform which individual account should receive the funds.
If SimpleSwap asks for a MEMO or tag, enter it exactly as shown in your receiving wallet. If you leave it out or enter it incorrectly, the funds may be delayed, credited to the wrong account, or become difficult or even impossible to recover.
A transaction hash, also called TXID, is a unique ID assigned to a blockchain transaction.
It is stored on the blockchain and lets you view transaction details in a blockchain explorer. You can use it to check whether the transaction was sent, confirmed, or is still pending.
Support may ask for the TXID if you need help with a delayed deposit or payout. You can usually find it in your wallet transaction history.
A confirmed blockchain transaction cannot be cancelled.
Once a transaction is included in the blockchain, it becomes irreversible. That is why you should carefully check the coin, network, wallet address, amount, and any required MEMO or tag before sending funds.
If you created an exchange on SimpleSwap but have not sent the deposit yet, you can simply stop using that exchange and create a new one if needed.
If you already sent the deposit, the next steps depend on the exchange status.
Network fees are blockchain fees paid to process crypto transactions.
They are paid to the blockchain network, not set by SimpleSwap. Depending on the network, they may go to miners, validators, or other network participants who confirm transactions.
The fee depends on the blockchain, network load, and the asset you send or receive. SimpleSwap can estimate network fees before the exchange is processed, but the final network cost may change because it is controlled by the blockchain.
Check the minimum amount shown in the exchange flow and send at least that amount. If the amount is too low, the exchange may fail or a refund may not be possible.
Crypto-to-Crypto Exchanges
Exchange ID is the unique ID of your SimpleSwap exchange. It contains letters and numbers and is created for one specific swap.
Use it to track your exchange status or provide it when contacting SimpleSwap support. It helps the team find the exact transaction faster, especially if you contact support about a delay, refund, or failed exchange.
Do not share your Exchange ID publicly or with people you do not trust. Fraudsters may use exchange details for social engineering or fake support messages.
You can find your Exchange ID after creating an exchange.
It is shown on the exchange page and may also appear in the browser address bar or exchange tracking information.
For example, https://simpleswap.io/exchange?id=rm3UipCYpn. The Exchange ID is rm3UipCYpn
Save the Exchange ID or the exchange link until the swap is complete.
If you contact support, include the Exchange ID so the team can check the exact swap faster.
A floating rate exchange uses the market rate available when the swap is processed.
You see an estimated receiving amount when creating the exchange. The final amount can be higher or lower because crypto prices, liquidity, and blockchain confirmation time may change before the swap is completed.
Floating rate exchanges are more flexible than fixed rate exchanges. They do not have a strict time limit or upper amount limit, but you still need to send at least the minimum amount shown for your exchange.
A fixed rate exchange locks the exchange rate for 20 minutes.
This means the amount shown at the start is protected from market volatility during that time. To complete the swap at the fixed rate, you need to send the deposit and get at least one blockchain confirmation within the 20-minute window.
If the deposit arrives too late and the rate has changed, the exchange may fail. In that case, you may be offered a refund or the option to complete the exchange at a new rate.
Choose a fixed rate if you want to know the exact amount you will receive.
It is useful when the market is volatile or when the final amount matters more than getting a potentially better market rate. Fixed rate exchanges help protect the receiving amount from price fluctuations, but the deposit must arrive and receive at least one confirmation within the fixed-rate time window.
If you want more flexibility and accept that the final amount may change, a floating rate may fit better.
Fixed and floating rates handle market changes differently.
With a fixed rate, the rate is locked for 20 minutes. If your deposit arrives and gets the required confirmation in time, market changes do not affect the amount shown when you created the exchange.
With a floating rate, the final amount is calculated when the swap is processed. It may be higher or lower than the estimate because the market can move during blockchain confirmation.
Floating rate exchanges have no strict time or upper amount restrictions. Fixed rate exchanges may have limits because SimpleSwap takes on the volatility risk during the rate-lock window.
In short: choose fixed for certainty, floating for flexibility.
Yes. In a fixed rate exchange, the network fee for sending the exchanged crypto to your receiving address is already included in the amount shown by SimpleSwap.
However, when you send the initial deposit for the exchange, your wallet may charge a separate network fee. This fee is paid to the blockchain network and is not included in the amount shown by SimpleSwap.
So, the receiving-side network fee is included. The deposit-side network fee is paid separately by you.
Exchange time depends on the blockchain networks, selected assets, liquidity, and network load.
Many swaps finish within a few minutes. In many cases, 1 to 60 minutes can be used as a rough reference, but it is not a guarantee. Some exchanges take longer if the blockchain is congested, the deposit needs more confirmations, or the exchange requires additional checks.
You can follow the process with your Exchange ID on the exchange page. If the status does not change for a long time, contact support at support@simpleswap.io
A transaction can take longer for several reasons.
The most common ones are blockchain congestion, slow confirmations, periodic coin or network updates, low liquidity for the selected pair, or an additional verification step.
Check the exchange status first. If the deposit is already sent, also check the TXID in a blockchain explorer. If the status looks stuck or unclear, contact support with your Exchange ID and TXID at support@simpleswap.io.
SimpleSwap uses exchange statuses to show where your swap is in the process.
Main statuses include:
• Pending deposit: SimpleSwap is waiting for you to send funds.
• Confirming: your deposit is waiting for blockchain confirmations.
• Exchanging: the swap is being processed.
• Sending: the exchanged asset is being sent to your wallet.
• Finished: the exchange is complete.
• Failed: the exchange has failed because something went wrong.
• Verifying: the transaction is under additional monitoring.
• Expired: the time is over – the required action was not completed in time.
• Refunded: your deposit has been refunded.
If you see Failed, Verifying, or Expired, contact support with your Exchange ID at support@simpleswap.io.
Our service chooses the best available exchange rate. In case you have chosen a floating rate exchange, the rate during the transaction may slightly differ from the estimated rate due to the high volatility of the cryptocurrency. So the coin rate at the time of the exchange can both grow or fall.
You can choose a fixed rate exchange in order not to worry about a possible change in the cryptocurrency rate.
In case you have already created an exchange but changed your mind and didn’t send your coins to the dedicated address (status “Waiting”), you can just leave it like that – nothing will happen. There is no need to cancel the exchange.
However, if you have sent your coins to the indicated address – the process is irreversible and it is not possible to cancel your exchange at this stage.
The SimpleSwap doesn’t have limits for cryptocurrency exchanges. However, the network fee is charged by the blockchain for every transaction to be performed. So the sent amount must be sufficient to cover all the network fees.
We do our best to make the minimum amount for exchange the lowest for all coins available on our service.
Unfortunately, there is no opportunity to finish an exchange or guarantee a refund of coins if a deposit amount is less than the minimum one.
SimpleSwap does not have any limits for floating rate exchange. It means that you can swap as much crypto as you want.
There are cases when we conduct KYC of designated customers and/or transactions. This only happens if our system or our partners’ system recognizes the transaction as suspicious. KYC might be conducted based on internal Company policies and external requirements of governmental authorities or financial institutions.
You may be asked to provide the following information and/or documents (including, but not limited to):
If you face any problems or have additional questions about the KYC procedure, feel free to contact support: support@simpleswap.io. We are always at your service.
We do not use classical %. We offer customers a certain rate that we get on the basis of market analysis. If the exchange is finished at a better rate than was expected we get a small profit.
Fiat-to-Crypto Exchanges
Yes. You can buy crypto with fiat on SimpleSwap through third-party payment providers.
Choose the fiat currency, crypto asset, payment method, and provider available for your region. The provider may ask you to complete KYC or payment verification before the purchase is processed.
Available fiat and crypto currencies for fiat-to-crypto exchanges depend on the selected payment provider, your region, payment method, and current provider support.
Common fiat options may include USD, EUR, GBP, and other local currencies. Popular crypto options may include USDT, BTC, ETH, and SOL, depending on the selected provider and network.
SimpleSwap supports thousands of crypto assets overall, but the exact list available for fiat purchases may differ from provider to provider.
To check what is available for your purchase, select the fiat currency in the You send field and the crypto asset you want to receive. SimpleSwap will show the available options before you continue to payment.
To buy crypto with fiat, select the fiat currency you want to pay with in the You send field and choose the crypto you want to receive.
Then enter the amount, add your receiving wallet address, and choose one of the available payment providers. SimpleSwap will show the available offers before you continue to payment.
After that, follow the provider’s checkout steps.
You can usually use a debit or credit card if it is supported by the selected payment provider in your region.
Available card types, banks, currencies, and payment methods may differ by provider and country. SimpleSwap shows the available payment options in the Buy Crypto flow before you continue to payment.
If your card is rejected, try another available provider or payment method, or contact the payment provider’s support.
For regional availability and restrictions, check the Terms of Service page
Fiat-to-crypto availability depends on your location, the selected payment provider, payment method, and local restrictions.
To check if fiat-to-crypto exchanges are available in your country, open the Buy Crypto flow and select your fiat currency, crypto asset, and payment method. SimpleSwap will show the available providers and offers for your region.
Some countries or regions may be restricted. For the full list of restricted locations and service conditions, check the Terms of Service page.
Fiat-to-crypto fees are not fixed. They depend on the third-party provider, payment method, currency, amount, crypto asset, and region.
For some assets and payment options, fees may start from 0.5%. The final offer may include provider fees, payment processing fees, exchange rate spread, and network-related costs. SimpleSwap shows the available offer before you continue to payment.
Before confirming the purchase, check the final crypto amount, provider terms, limits, and verification rules.
Mobile App
Use the SimpleSwap mobile app if you want to create, manage, or track crypto exchanges from your phone.
The app gives you access to the main exchange flow, exchange history, status notifications, saved addresses, and access to support. It is useful when you want to swap on the go, check the status of an exchange, or reuse a saved wallet address without opening the desktop website.
The SimpleSwap mobile app is available for iOS and Android. Availability may depend on your country or app store.
The SimpleSwap mobile app is available for iOS and Android where supported by app stores and local restrictions.
Availability may vary by country, device, and app store rules. Android users may also download the APK from the official SimpleSwap website, if this option is available for their device.
If the app is not available in your region, you can still use SimpleSwap through the website if the service is available in your location.
For service availability and restrictions, check the Terms of Service page
If you cannot find the SimpleSwap app in the store, it may not be available in your country or for your device.
App availability can depend on local restrictions, app store rules, device compatibility, or temporary store-side updates.
You can try searching for SimpleSwap directly in the App Store or Google Play, checking the Mobile App page, or using the web version where the service is available.
For service availability and restrictions, check the Terms of Service page
Customer Account
A Customer Account gives you access to better exchange conditions and extra features that are not available in a one-time swap flow.
With an account, you automatically join the Loyalty Program. Loyalty members get service fee discounts, so the exchange rate can be better than for unregistered users. The higher your Loyalty level, the bigger the discount.
Gold and Platinum users can also choose USDT cashback instead of the enhanced fee discount: 0.1% for Gold and 0.4% for Platinum, according to the current Loyalty Program rules.
You can also track your exchange history, use price alerts, and manage your rewards in your Customer Account.
You do not need an account for most crypto-to-crypto swaps, but creating one is useful if you swap regularly.
To create a Customer Account, sign up with your email address or log in with Google if this option is available.
After registration, you can access account features such as exchange history, Loyalty Program benefits, and price alerts.
Loyalty program
The SimpleSwap Loyalty Program rewards registered users for completed exchanges.
Once you create a Customer Account, you automatically join the program at the Bronze level. As your total completed exchange volume grows, your Loyalty level can increase.
Higher levels unlock bigger service fee discounts: 5% for Bronze, 10% for Silver, 15% for Gold, and 20% for Platinum.
Gold and Platinum users can also receive USDT cashback: 0.1% for Gold and 0.4% for Platinum.
Your Loyalty level is based on your all-time completed exchange volume, so every finished exchange made from your account counts toward your progress.
Create a Customer Account or log in with Google to join the Loyalty Program.
Once your account is created, you automatically start at the Bronze level. Your eligible completed exchanges then count toward higher Loyalty levels.
Your Loyalty level is based on your total completed exchange volume.
Every finished exchange made from your Customer Account counts toward this volume. The volume adds up over time and does not expire, so each completed exchange helps you move closer to the next Loyalty level.
Once you reach a new level, you keep it even if your exchange volume later becomes lower.
You can check your current level, total exchange volume, and progress to the next level in your Customer Account.
You can see your exchange volume and current Loyalty level in your Customer Account.
The account also shows the benefits available at your level, such as fee discount and cashback where applicable.
No. Once you reach a new Loyalty level, you keep it permanently.
Your level is based on your all-time completed exchange volume. This volume does not reset or expire, so your Loyalty level will not go down if you exchange less later.
You can check your current level and progress to the next level in your Customer Account.
Fee discounts and cashback depend on your Loyalty level and selected reward option.
Bronze and Silver levels give a service fee discount. For Gold and Platinum users, the standard reward option is an enhanced fee discount. They can also choose USDT cashback as an alternative reward option.
If cashback is selected, the cashback amount is calculated from finished exchanges according to your Loyalty level. If the enhanced fee discount is active, you receive a larger service fee discount instead of cashback.
You can check your current level, selected reward option, and available benefits in your Customer Account.
The minimum cashback withdrawal amount is 250 USDT.
You can withdraw cashback once your available cashback balance reaches the minimum amount and the withdrawal option becomes available in your Customer Account.
There is no fixed cap on how much cashback you can earn.
Your cashback depends on your Loyalty level, eligible finished exchanges, and the current program rules. Higher levels can give better benefits.
When your cashback balance reaches the minimum withdrawal amount, open your Customer Account and go to the Loyalty Program or rewards section.
Choose the available withdrawal option and follow the instructions shown in your account. Cashback is paid in USDT, and available networks or payout options may depend on current program settings.
Learn
Learn is SimpleSwap’s educational and analytical section about crypto, DeFi, market trends, and portfolio ideas.
It brings together guides, market overviews, strategy explainers, technical analysis, and research-based insights to help users better understand the crypto market.
Learn is designed for both beginners and more experienced users. You can use it to explore new topics, compare different approaches, and make more informed decisions before interacting with crypto assets.
Please note that Learn content is for informational purposes only and should not be considered financial advice.
Learn includes several sections, each focused on a different part of the crypto market.
DeFi Investing explains DeFi tools, liquidity pools, yield strategies, and related risks. It helps users understand how DeFi protocols work before using them.
Strategies covers market approaches, trading indicators, and ways to adjust a strategy based on changing market conditions.
Portfolios provides portfolio ideas and allocation examples for different market views or risk profiles. These materials can help users compare approaches, but they are not personal investment recommendations.
Technical Analysis focuses on price charts, indicators, market signals, and coin-specific analysis. It can help users understand possible market scenarios before buying, selling, or holding crypto assets.
On-chain Analysis looks at blockchain data, network activity, and market participant behavior. It helps users explore what is happening on-chain and how it may relate to broader market trends.
Crypto Market covers blockchain projects, ecosystems, market narratives, correlations, and fundamental analysis. It is useful for users who want a broader view of the crypto market before researching specific assets.
Affiliate Program
The SimpleSwap Affiliate Program gives partners a flexible way to earn from crypto exchanges with affiliate tools built for different products, platforms, and audiences.
Partners can earn up to 5% from completed exchanges. You can choose the setup that fits your product or audience best: API integration, widget, referral links, buttons, or banners.
For wallets, crypto services, fintech products, and platforms that want to build crypto exchange functionality directly into their own flow, the API is the most flexible option.
For websites, communities, campaigns, and content placements, links, banners, and widgets make it easy to start earning without a complex integration.
Need a custom setup? Our team can help you choose the right tool and configure the flow for your business. Contact your account manager at serhio.l@simpleswap.io
SimpleSwap Affiliate Program gives partners a ready-to-use exchange infrastructure, flexible earning tools, and a smoother swap experience for their users.
Here’s what makes the program valuable for partners:
The SimpleSwap Affiliate Program offers several ways to monetize your product, platform, or crypto audience. You can choose the tool that fits your setup best – from full API integration to referral links, banners, and buttons.
After creating your Affiliate Account, you can generate affiliate links and API keys in just a few clicks and start using them right away.
There are no limits on the number of affiliate links or API keys you can create. This gives you flexibility to manage different products, campaigns, user flows, or integration setups separately.
For API integrations, separate keys can also help you test different setups, track performance, and manage reward settings for specific flows or campaigns.
If you need help setting up your links or API keys, contact your account manager at serhio.l@simpleswap.io
The SimpleSwap API is the most flexible tool for partners who want to add crypto exchanges directly to their product or service.
With API integration, users can swap crypto without leaving your platform, while you earn rewards from completed exchanges. The API supports both floating rate and fixed rate exchanges, gives access to SimpleSwap’s aggregated liquidity, and lets you manage reward settings for your setup.
You can use API customization to adjust the exchange flow to your product, test different configurations, and choose the most effective setup for your business.
If you need help with API setup or customization, contact your SimpleSwap account manager at serhio.l@simpleswap.io.
Invite system
The Invite Friends program lets SimpleSwap users earn rewards by inviting new users to the platform.
You get a personal referral link in your Customer Account. Share it with someone who has not used SimpleSwap before. If they sign up through your link and complete their first exchange, they receive a one-time 50 USDT bonus on their account balance.
You earn 0.1% in USDT from all finished exchanges made by that user within 14 days of their first exchange.
If you join SimpleSwap using a friend’s invite link and complete your first eligible exchange, you can receive a 50 USDT bonus.
The bonus is added to your Customer Account after the program conditions are met. Check the Invite Friends page for the current rules, eligibility, and any restrictions.
You can earn 0.1% in USDT from finished exchanges made by users who joined SimpleSwap through your invite link.
Referral rewards apply to exchanges completed within 14 days after the invited user’s first exchange. Your rewards are shown in your Customer Account.